Students from the Spanish courses in Spain could be involved at some point in a conflict or a disagreement when buying a product or using a service. We provide you with some information that could help international students to start a complaint.
Our recommendation is to always try to have a conversation with the seller or service provider and try to solve the problem in a friendly manner. In case you do not get to an agreement you should ask for a complaint form “Hoja de Reclamación”. It is a form that all establishments are obliged to have to give it to the clients from the regional administration (Autonomous Community). The regulations also oblige the establishment to show an information panel in Spanish and English informing of the existence of such forms available to consumers.
Example of complaint form for a service or purchase in Spain.
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